The Basics
Outings, day care, walks, and boarding include pick ups from and drop offs to your home or other designated location within our service area, which currently covers most of Marin County, California.* We are bonded, insured, and trained in Pet First Aid & CPR. Once enrolled, we encourage the dogs in our programs to build relationships with multiple members of our team to ensure that we can support all service needs. Enrollment in regular ranch outings also provides exclusive access to our benefit services, which include overnight boarding, training, and various options for weekend and extended care.
Enrollment Eligibility
Our programs are centered around consistent care to foster positive social development and long term bonds within our groups. As such, all of our services, including overnight boarding, training, and other benefit services, are reserved for dogs committed to an average of at least two outings per week on a regular basis (though we’re flexible with periodic cancellations, additions, vacations, and evolving needs). When we are open for enrollment, we welcome dogs of all ages and breeds so long as vaccines and flea medications are current, they're neutered or spayed in accordance with vet recommendations, have had positive group care experience if over one year of age, and social skills are adequately suited to our program.
Meet & Greet
Prior to enrollment, we offer a complimentary initial meet & greet and consultation in your home to discuss your particular needs, offer tips, and work with you to evaluate an appropriate plan for care. You will be introduced to our leadership and are encouraged to ask questions and provide us with any necessary instructions. Our behavior assessment during this meeting also helps ensure that your dog(s) will be developmentally well suited for the program of choice.
Client Portal
Following the meet & greet and program enrollment, all clients are provided access to several convenient features through a personal online portal, including requesting and cancelling services, reviewing schedules, invoices, and payment history, and updating our records for you and your pet(s).
Scheduling Policies
We understand that life can bring the unexpected and are compassionate toward changing needs and circumstances beyond your control. We do our very best to support all service requests for our regular clients, though timely notice is always appreciated. A $10 day-of surcharge applies to services requested and confirmed the day of service, and to same-day change of location requests. Under our exceptionally flexible cancellation policy, you will not be charged if your request to cancel is sent before close of business the day before a scheduled service. We are also sympathetic toward a pet's sudden injury or illness, so we have instituted a no insult to injury policy, under which no charge is applied so long as we are informed of the need to cancel as soon as possible before our arrival.
Weekend & Holiday Services
While ranch outings are not provided on weekends or observed holidays, we do offer private walks and visits, day care, and overnight care on such days, subject to availability and reserved as a benefit service for our regular clients. A $25 weekend surcharge applies to weekend walks, visits, day care, and boarding pick ups and drop offs. A $50 holiday surcharge applies to all services involving pick up and/or drop off on New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day. The holiday surcharge for boarding provided on any aforementioned holiday without pick up or drop off is $30. Weekend and holiday activities vary and can be tailored by need but always involve uniquely personal attention and opportunities to deepen bonds between our dogs and team.
Still have questions, or interested in enrolling? We'd love to hear from you.
*Our service area currently includes all San Rafael neighborhoods, most of Novato, Larkspur, Greenbrae, Kentfield, Ross, San Anselmo, Fairfax, Corte Madera, eastern Tiburon, Strawberry, Mill Valley, and northern Sausalito. Please inquire about availability!